The past few decades have witnessed unprecedented changes with respect to the use of museum information resources—changes that have resulted in new levels of access and new forms of interactivity for museum professionals and museum visitors.

When developing information resources for museum websites, it is important to consider the overlap between online and in-house museum visitors, and create resources that meet the needs of all visitors, including those planning and returning from museum visits. museum visitors will benefit most from websites that offer uniquely online features, such as interactive, online exhibits, as well as information resources that encourage a strong relationship with the physical museum, such as maps and driving directions.

Museum professionals must understand what museum visitors are looking for on museum

websites, before and after museum visits, and make these information resources available and

accessible on their website .Online museum visitors have specific, and different, needs and expectations of museum websites before and after museum visits. Prior to a visit, for example, online visitors are more likely to need information such as hours of operation or driving directions, while after a visit, they are more likely to want information about future exhibits and special events. On the other hand, visitors are more likely to use online tours of galleries before visits than after visits, and more likely to use online images of artifacts after visits than before visits.

 

Examples:

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